On Hold Messages for
Allstate Agents
Serving Allstate since 2003
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ALLSTATE SELECT VENDOR PROGRAM APPROVED
OPTIMIZE CALLER EXPERIENCE
Increase policy and brand awareness with Allstate On Hold. Grow your agency with Allstate-Approved on hold messaging that are personalized to YOUR AGENCY.
AUTOMATED UPDATES
We work with Allstate Marketing to create FEATURED PLAYLISTS which are AUTOMATICALLY deployed.
ALLSTATE COMPLIANT
We maintain a library of over 100 on hold messages approved by Allstate to ensure you have the latest COMPLIANT content available, by state.
OPTIMIZE CALLER EXPERIENCE
Messages are PERSONALIZED using the agency and agent names, EFS, and a custom LOCATOR message to include your address, hours, and landmarks.
ACESTUDIO ONLINE PLAYLISTS
Create custom playlists featuring compliant Allstate-approved messages that are personalized with your Agency name and information. Easily reorder, add, and update your messages and music with drag-n-drop actions.
Hear audio straight from AceStudio!
FEATURES
New Allstate On Hold Playlist Emailed To You Every Month or Quarter, 24/7 DIY Updates, 100+ Personalized Allstate-Approved Messages, Custom Business Locator, Auto-Attendant And Voicemail Greeting Library
FREQUENTLY ASKED QUESTIONS
Agents using RingCentral under the AAV platform are able to use our service. Agents still using Avaya are unable to use our service.
Files provided from Ace Media can be uploaded to your RingCentral phone system through your Online Admin Portal. For further instructions with uploading to their portal use this RingCentral Article. Â
No. Your callers will still hear the Allstate greeting before they say, “Speak with Agent” to be transferred to your Agency. Once the call is transferred to your system, you are able to control how inbound calls are routed.
Nothing to worry about! Just submit a change request using the “Help Me” lightbuld icon in the lower left of our website.
If you have other pre-sales related questions, please chat us or give us a call at 1-800-892-9179.
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