Frequently asked questions
Ace Media is guaranteed compatible with any business-class PBX or VoIP platform that offers custom greetings, prompts, voicemals, and on-hold messaging. If you’re uncertain, feel free to use our chat or call support to verify.
Once you place your order, an ACE representative will reach out to nail down recording details and phone system information. You should be up and running within 7-10 business days.
Nothing to worry about! Just submit a change request using the “Help Me” lightbulb icon in the lower left of our website.
You will login and use the AceStudio to create your on-hold message playlist. It’s a simple drag-n-drop interface that allows you to choose your messages, background music, and voice options.
You are able to preview, make changes, and download your productions immediately! No need to wait for an engineer to produce your on-hold message compilation. Due to the variety and complexity of greeting prompts, they require manual assembly, but should not take more than 1 business day to complete and be emailed to your address on file.
Once you’ve downloaded your production, simply save the audio file to your on-hold player (provided free with active accounts) or follow VoIP Provider instructions for uploading custom messaging. Our knowledgeable chat support team is also available to help.
Ace Media provides professionally recorded customized content that replaces the default cheesy “free” on-hold music and generic non-personalized prompts in business-class telephone systems.
While some VoIP providers brag, “We give you that for FREE!” they are simply (and ignorantly) trying to build a case for their product. What they fail to mention is that it is music, NOT MESSAGING. It sounds terrible, it’s not personalized to your business, and it doesn’t do anything to promote your brand, your products, or your services.
Don’t be fooled! “Free” ends up costing you the opportunity to provide the BEST CALLER EXPERIENCE for cross-selling and keeping your customers informed.
If you have other pre-sales related questions, please chat us or give us a call at 1-800-892-9179.