aceOnHold provides instantly personalized on-hold messages to inform, cross-sell and even entertain your callers during transfer and hold times. Leverage your callers’ hold time to inform, up-sell, and cross-sell products and services. Use the opportunity to provide “Surround-Sound” synchronization by complementing marketing initiatives with aceOnHold message content.
Why Businesses Use On Hold Messages
A survey of over 1500 company owners provided these responses when asked why they use on hold messaging:
Building image and professionalism: 74%
Promoting the sale of products and services: 72%
Avoiding silence on hold: 58%
Entertaining or informing callers while waiting: 56%
Preventing callers from hanging up: 31%
One Brand Voice
Many callers may not realize the breadth of products and services you offer. On-hold messages are a great way to inform callers and reinforce your brand strategically. You can easily coordinate on-hold messages with your overall marketing efforts. If your client base is multi-lingual, no problem! We work with voice talent all over the world.
At the PRO and PREMIER levels of service, we create and deploy new playlists on your behalf, plus many additional features! If you opt for the SELECT service level, you will simply download your playlist(s) and save them to the player media (USB or SD Card) or upload them using your VoIP system portal. We provide complimentary technical support to ensure proper playback. Equipment required for successful playback is “loaned” on an as-needed basis and must be returned upon subscription expiration.