On Hold Messages
AceOnHold saves you HUNDREDS over the cost of one-time productions
Quality on hold message productions typically cost $100 per finished minute. So, a 6-minute on hold message playlist updated monthly could cost you $7200 yearly! With AceOnHold, you can update, monthly, weekly, or even DAILY for a FIXED COST at 60% LESS!
Unlimited updates for an entire year versus a single ‘one-and-done’ production…no brainer…AceOnHold every time!
AceOnHold provides professionally recorded customized on hold messages that replaces the default cheesy on hold music and generic non-personalized prompts in business-class telephone systems.
Some VoIP providers brag, “We give you that for FREE!” but what they fail to mention is that it sounds terrible, it’s not personalized to your business, and it doesn’t do anything to promote your brand, your products, or your services. “Free” ends up costing you the opportunity to provide the BEST CALLER EXPERIENCE for cross-selling and keeping your customers informed.
AceStudio Online Playlists
After downloading your production, simply save the audio file to your on hold player (provided free with active accounts) or follow VoIP Provider instructions for uploading custom messaging. Our knowledgeable chat support team is also available to help.
Increase Sales with On Hold Messages
Leveraging the time your callers spend on hold is often an overlooked sales opportunity. Promote new products and services, encourage cross-selling, and present the kind of professional image every business worth its salt should.
Frequently asked questions
AceOnHold is guaranteed compatible with any business-class PBX or VoIP platform that offers custom greetings, prompts, voicemals, and on-hold messaging. If you’re uncertain, feel free to use our chat or call support to verify.
IVR or Interactive Voice Response is a technology which allows incoming callers to navigate a phone system before talking to a human operator. IVRs work with DTMF tones — touch tones from a telephone — and some have voice recognition or even artificial intelligence to respond to and route callers.
Once you place your order, an ACE representative will reach out to nail down recording details and phone system information. You should be up and running within 7-10 business days.
Nothing to worry about! Just submit a change request using the “Help Me” lightbulb icon in the lower left of our website.
You will login and use the AceStudio to create your on-hold message playlist. It’s a simple drag-n-drop interface that allows you to choose your messages, background music, and voice options.
You are able to preview, make changes, and download your productions immediately! No need to wait for an engineer to produce your on-hold message compilation. Due to the variety and complexity of greeting prompts, they require manual assembly, but should not take more than 1 business day to complete and be emailed to your address on file.
Once you’ve downloaded your production, simply save the audio file to your on-hold player (provided free with active accounts) or follow VoIP Provider instructions for uploading custom messaging. Our knowledgeable chat support team is also available to help.
If you have other pre-sales related questions, please chat us or give us a call at 1-800-892-9179.