On Hold Messages
For Your
Business
AceOnHold saves you HUNDREDS over the cost of one-time productions
SAVE TIME.
SAVE MONEY.
HIRE ACE.
Quality on hold message productions typically cost $100 per finished minute. So, a 6-minute on hold message playlist updated monthly could cost you $7200 yearly! With AceOnHold, you can update, monthly, weekly, or even DAILY for a FIXED COST at 60% LESS!
Unlimited updates for an entire year versus a single ‘one-and-done’ production…no brainer…AceOnHold every time!
Why AceOnHold?
AceOnHold provides professionally recorded customized on hold messages that replaces the default cheesy on hold music and generic non-personalized prompts in business-class telephone systems.
Some VoIP providers brag, “We give you that for FREE!” but what they fail to mention is that it sounds terrible, it’s not personalized to your business, and it doesn’t do anything to promote your brand, your products, or your services. “Free” ends up costing you the opportunity to provide the BEST CALLER EXPERIENCE for cross-selling and keeping your customers informed.
Brand Your Business
On hold messages are personalized using your business information, personnel names, and a custom LOCATOR message to include your address, hours, and landmarks.
Business Specific Content
Choose personalized on hold messages from our general business or industry-specific messages or request custom content to promote your brand, events, or products and services.
Create, Save & Edit Playlists
24/7 access to create as many custom arrangements as you need to coordinate marketing efforts across your entire communications platform.
OPtimize Caller Experience
AceOnHold sends the right message at the right time to inform your callers through your PBX/VoIP inbound greeting, auto-attendant, voicemail, prompt, and on hold message features.
AceStudio Online Playlists
Create custom on hold message playlists that are brand-personalized with your business name and information. Easily reorder, add, and update your messages and music with drag-n-drop actions.
After downloading your production, simply save the audio file to your on hold player (provided free with active accounts) or follow VoIP Provider instructions for uploading custom messaging. Our knowledgeable chat support team is also available to help.
Increase Sales with On Hold Messages
Leveraging the time your callers spend on hold is often an overlooked sales opportunity. Promote new products and services, encourage cross-selling, and present the kind of professional image every business worth its salt should.
Branded Messages
YOUR BUSINESS INFO professionally recorded to personalize an entire library of general business on hold messages.
Custom Content
Need custom recordings to promote an upcoming event, service or product rollout? No problem!
Auto-Attendant / IVR
Create helpful telephone system prompts to inform callers and guide them quickly to their destination.
Unlimited Updates
24/7 access to create new or revise existing playlists. Change music or messages to match marketing.
Frequently asked questions
AceOnHold is guaranteed compatible with any business-class PBX or VoIP platform that offers custom greetings, prompts, voicemals, and on-hold messaging. If you’re uncertain, feel free to use our chat or call support to verify.
IVR or Interactive Voice Response is a technology which allows incoming callers to navigate a phone system before talking to a human operator. IVRs work with DTMF tones — touch tones from a telephone — and some have voice recognition or even artificial intelligence to respond to and route callers.
Once you place your order, an ACE representative will reach out to nail down recording details and phone system information. You should be up and running within 7-10 business days.
Nothing to worry about! Just submit a change request using the “Help Me” lightbulb icon in the lower left of our website.
You will login and use the AceStudio to create your on-hold message playlist. It’s a simple drag-n-drop interface that allows you to choose your messages, background music, and voice options.
You are able to preview, make changes, and download your productions immediately! No need to wait for an engineer to produce your on-hold message compilation. Due to the variety and complexity of greeting prompts, they require manual assembly, but should not take more than 1 business day to complete and be emailed to your address on file.
Once you’ve downloaded your production, simply save the audio file to your on-hold player (provided free with active accounts) or follow VoIP Provider instructions for uploading custom messaging. Our knowledgeable chat support team is also available to help.
If you have other pre-sales related questions, please chat us or give us a call at 1-800-892-9179.
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