Branding Businesses
On-Hold
since 2003

AceOnHold saves you over the cost of one-time productions

SAVE TIME AND MONEY!

Quality audio productions typically cost $100 per finished minute. So, a 6-minute on-hold playlist updated quarterly could cost you $2400 yearly! With AceOnHold, you can update quarterly, monthly, weekly, or even DAILY for a FIXED COST at 60% LESS!

Unlimited updates for an entire year versus a single ‘one-and-done’ production…no brainer…AceOnHold every time!

Why AceOnHold?

AceOnHold provides professionally recorded customized content that replaces the default cheesy on-hold music and generic non-personalized prompts in business-class telephone systems.

Some VoIP providers brag, “We give you that for FREE!” but what they fail to mention is that it sounds terrible, it’s not personalized to your business, and it doesn’t do anything to promote your brand, your products, or your services. “Free” ends up costing you the opportunity to provide the BEST CALLER EXPERIENCE for cross-selling and keeping your customers informed.

Live Call Sample

OPtimize Caller Experience

AceOnHold sends the right message at the right time to inform your callers through your PBX/VoIP inbound greeting, auto-attendant, voicemail, prompt, and on-hold features.

Business Specific Content

Choose personalized messages from our general business or industry-specific messages or request custom content to promote your brand, events, or products and services.

Brand Your Business

Messages are personalized using your business information, personnel names, and a custom LOCATOR message to include your address, hours, and landmarks.

Create, Save & Edit Playlists

24/7 access to create as many custom arrangements as you need to coordinate marketing efforts across your entire communications platform.

AceStudio Online Playlists

Create custom on-hold message playlists that are brand-personalized with your business name and information. Easily reorder, add, and update your messages and music with drag-n-drop actions.

After downloading your production, simply save the audio file to your on-hold player (provided free with active accounts) or follow VoIP Provider instructions for uploading custom messaging. Our knowledgeable chat support team is also available to help.

Branded Messages

YOUR BUSINESS INFO professionally recorded to personalize an entire library of general business messages.

Custom Content

Need custom recordings to promote an upcoming event, service or product rollout? No problem!

Auto-Attendant / IVR

Create helpful telephone system prompts to inform callers and guide them quickly to their destination.

Unlimited Updates

24/7 access to create new or revise existing playlists. Change music or messages to match marketing.

Sign up Today!

ON-HOLD & IVR

$80.00 / month

Custom telephone productions for inbound announcements, on-hold messages, voicemail greetings, auto-attendants, call-trees, and IVR prompts. Pricing is PER LOCATION.

Frequently Bought Together

OVERHEAD MUSIC

Branded radio-style music stream with over 70 channels and custom announcement integration. Choose quantity based on the number of physical addresses at which broadcast needs to be licensed (valid only in the U.S. or Canada).

Frequently asked questions

AceOnHold is guaranteed compatible with any business-class PBX or VoIP platform that offers custom greetings, prompts, voicemals, and on-hold messaging. If you’re uncertain, feel free to use our chat or call support to verify.

IVR or Interactive Voice Response is a technology which allows incoming callers to navigate a phone system before talking to a human operator. IVRs work with DTMF tones — touch tones from a telephone — and some have voice recognition or even artificial intelligence to respond to and route callers.

Once you place your order, an ACE representative will reach out to nail down recording details and phone system information. You should be up and running within 7-10 business days.

Nothing to worry about! Just submit a change request using the “Help Me” lightbulb icon in the lower left of our website.

Before making the decision to switch phone systems, contact us so that we can confirm the new option will work with customer . The compatiblity guarantee does not apply to switching providers that do not offer custom messaging features.

You will login and use the AceStudio to create your on-hold message playlist. It’s a simple drag-n-drop interface that allows you to choose your messages, background music, and voice options.

You are able to preview, make changes, and download your productions immediately! No need to wait for an engineer to produce your on-hold message compilation. Due to the variety and complexity of greeting prompts, they require manual assembly, but should not take more than 1 business day to complete and be emailed to your address on file.

Once you’ve downloaded your production, simply save the audio file to your on-hold player (provided free with active accounts) or follow VoIP Provider instructions for uploading custom messaging. Our knowledgeable chat support team is also available to help.

AceOnHold provides professionally recorded customized content that replaces the default cheesy “free” on-hold music and generic non-personalized prompts in business-class telephone systems. While some VoIP providers brag, “We give you that for FREE!” they are simply (and ignorantly) trying to build a case for their product. What they fail to mention is that it is music, NOT MESSAGING. It sounds terrible, it’s not personalized to your business, and it doesn’t do anything to promote your brand, your products, or your services. Don’t be fooled! “Free” ends up costing you the opportunity to provide the BEST CALLER EXPERIENCE for cross-selling and keeping your customers informed.

If you have other pre-sales related questions, please chat us or give us a call at 1-800-892-9179.

Our clients say

"The Hammer Agency has been with Ace since they started in 2003. We have remained loyal customers because of their commitment to service and quality productions."
Mike Hammer
Texas
"We have used AceOnHold for many years. Our customers get to hear about our other wonderful products while they are on hold not just random music. Ace is an excellent company that offers a great way to promote our Agency!"
Jessica Harrison-Wilkins
Illinois
"I’ve referred a number of business associates to Ace Media. I appreciate the way they make my business sound so professional."
Faye McKnight
Florida
"Ace Media has improved our ability to let all our clients know about what more we can do for them. It adds value to our relationships and creates interest in our many products and offerings."
Amanda Escobar
Texas

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