Insurance
On Hold messages

AceOnHold saves you HUNDREDS over the cost of one-time productions

SAVE TIME AND MONEY!

Quality insurance on hold message productions typically cost $100 per finished minute. So, a 6-minute on hold message playlist updated monthly could cost you $7200 yearly! With AceOnHold, you can update quarterly, monthly, weekly, or even DAILY for a FIXED COST at 75% LESS!

Unlimited on hold message updates for an entire year versus a single ‘one-and-done’ production…no brainer…AceOnHold every time!

Why AceOnHold?

AceOnHold provides professionally recorded customized insurance on hold messages that replaces the default cheesy on hold music and generic non-personalized prompts in business-class telephone systems.

Insurance on hold messages

We maintain a library of over 50 Insurance on hold messages to ensure you have the latest content available to promote your assortment of products and services.

Agency Personalized

On hold messages are personalized using the agency information, agent names, and a custom LOCATOR message to include your address, hours, and landmarks.

Save/Edit Playlists

Utilize our monthly Insurance-themed featured playlists or create your own custom arrangement to coordinate marketing efforts across your entire communications platform.

OPtimize Caller Experience

AceOnHold helps BRAND your agency and cross-sell to your callers through your PBX/VoIP auto-attendant, voicemail, prompt, and on hold message features.

AceStudio Online Playlists

Create custom insurance on hold message playlists featuring Insurance on hold messages that are personalized with your Agency name and information. Easily reorder, add, and update your messages and music with drag-n-drop actions.

The sample audio below is straight from our AceStudio!

Instantly download your insurance on hold message production, and upload to your on hold player (provided free with active accounts) or follow VoIP Provider instructions for uploading custom messaging.

Free On Hold Messages can come at a cost

Some VoIP providers brag they can give you that for FREE! What they fail to mention is that it sounds terrible, it’s not personalized to your business, and it doesn’t do anything to promote your brand, your products, or your services. “Free” ends up costing you the opportunity to provide the BEST CALLER EXPERIENCE for cross-selling and keeping your customers informed.

Every On Hold Message subscription comes with...

50+ Insurance on hold Messages

YOUR AGENCY info professionally recorded to personalize 50+ Insurance on hold messages.

Additional Custom message Content

Need custom recordings to promote an upcoming event, service or product rollout? No extra charge!

Auto-Attendant & Voicemail greetings

Create helpful telephone system prompts to inform callers and guide them quickly to their destination.

24/7/365 Unlimited Playlist Updates & Downloads

24/7 access to create new or revise existing playlists. Change music or messages to match marketing.

Sign up Today!

ON-HOLD & IVR

$50.00 / month

Custom telephone productions for inbound announcements, on-hold messages, voicemail greetings, auto-attendants, call-trees, and IVR prompts. Pricing is PER LOCATION.

The standard option includes a library of messaging options that are personalized with your company name. Choose a word allotment that sufficiently covers unique products and services, as well as any specialized auto-attendant recordings you may need. Note: Messages On-Hold require around 50 words to appropriately convey a topic.

Frequently asked questions

AceOnHold is guaranteed compatible with any business-class PBX or VoIP platform that offers custom greetings, prompts, voicemals, and on-hold messaging. If you’re uncertain, feel free to use our chat or call support to verify.

IVR or Interactive Voice Response is a technology which allows incoming callers to navigate a phone system before talking to a human operator. IVRs work with DTMF tones — touch tones from a telephone — and some have voice recognition or even artificial intelligence to respond to and route callers.

Once you place your order, an ACE representative will reach out to nail down recording details and phone system information. You should be up and running within 7-10 business days.

The value provided by AceOnHold speaks for itself (quite literally!) and includes over 50 Insurance-Industry specific messages personalized to your agency in both male and female professional voice talent. We also record a custom message that includes your address, landmark, and hours of operation. Once recordings are in place, you have 24/7 access to produce and download as many playlist arrangements as you like. We also maintain insurance industry expertise to ensure relevant message content.

Nothing to worry about! Just submit a change request using the “Help Me” lightbulb icon in the lower left of our website.

Before making the decision to switch phone systems, contact us so that we can confirm the new option will work with customer . The compatiblity guarantee does not apply to switching providers that do not offer custom messaging features.

You will login and use the AceStudio to create your on-hold message playlist. It’s a simple drag-n-drop interface that allows you to choose your messages, background music, and voice options.

You are able to preview, make changes, and download your productions immediately! No need to wait for an engineer to produce your on-hold message compilation. Due to the variety and complexity of greeting prompts, they require manual assembly, but should not take more than 1 business day to complete and be emailed to your address on file.

Once you’ve downloaded your production, simply save the audio file to your on-hold player (provided free with active accounts) or follow VoIP Provider instructions for uploading custom messaging. Our knowledgeable chat support team is also available to help.

AceOnHold provides professionally recorded customized content that replaces the default cheesy “free” on-hold music and generic non-personalized prompts in business-class telephone systems.

While some VoIP providers brag, “We give you that for FREE!” what they fail to mention is that it sounds terrible, it’s not personalized to your business, and it doesn’t do anything to promote your brand, your products, or your services.

Don’t be fooled! “Free” ends up costing you the opportunity to provide the BEST CALLER EXPERIENCE for cross-selling and keeping your customers informed.

If you have other pre-sales related questions, please chat us or give us a call at 1-800-892-9179.

Our clients say

"The Hammer Agency has been with Ace since they started in 2003. We have remained loyal customers because of their commitment to service and quality productions."
Mike Hammer
Texas
"We have used AceOnHold for many years. Our customers get to hear about our other wonderful products while they are on hold not just random music. Ace is an excellent company that offers a great way to promote our Agency!"
Jessica Harrison-Wilkins
Illinois
"I’ve referred a number of business associates to Ace Media. I appreciate the way they make my business sound so professional."
Faye McKnight
Florida
"Ace Media has improved our ability to let all our clients know about what more we can do for them. It adds value to our relationships and creates interest in our many products and offerings."
Amanda Escobar
Texas