Serving Allstate Agents since 2003
Allstate Select Vendor Program Approved
OPtimize Caller Experience
AceOnHold helps BRAND your agency and cross-sell to your callers through your PBX/VoIP auto-attendant, voicemail, prompt, and on-hold features.
Allstate Compliant
We maintain a library of over 100 on hold messages approved by Allstate to ensure you have the latest compliant content available, by state.
Automated Updates
We work with Allstate Marketing to create FEATURED PLAYLISTS which AUTOMATICALLY update to play current on hold messages through your phones.
Agency Personalized
Messages are personalized using the agency and agent names, EFS, and a custom LOCATOR message to include your address, hours, and landmarks.
AceStudio Online Playlists
Create custom playlists featuring compliant Allstate-approved messages that are personalized with your Agency name and information. Easily reorder, add, and update your messages and music with drag-n-drop actions.
Hear audio straight from AceStudio!
No activation
All plans include: 24/7 DIY Updates, 100+ Personalized Allstate-approved messages, Custom Business Locator, IVR Library, and Quarterly Updates plus a bonus Holiday Update.
Frequently asked questions
AceOnHold is guaranteed compatible with any business-class PBX or VoIP platform that offers custom greetings, prompts, voicemals, and on-hold messaging. If you’re uncertain, feel free to use our chat or call support to verify.
Once you place your order, an ACE representative will reach out to nail down recording details and phone system information. You should be up and running within 7-10 business days.
Nothing to worry about! Just submit a change request using the “Help Me” lightbuld icon in the lower left of our website.
The value provided by AceOnHold speaks for itself (quite literally!) and includes over 100 Allstate-approved messages personalized to your agency in both male and female, Allstate-selected voice talent. We also record a custom message that includes your address, landmark, and hours of operation.
Once recordings are in place, you have 24/7 access to produce and download as many playlist arrangements as you like. We also maintain close association with Allstate Corporate to ensure compliance for each state and maintain the most current list of eligible message content.
If you have other pre-sales related questions, please chat us or give us a call at 1-800-892-9179.
Our clients say
