Ace Media

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Serving Allstate Agents since 2003



OPtimize Caller Experience

AceOnHold helps BRAND your agency and cross-sell to your callers through your PBX/VoIP auto-attendant, voicemail, prompt, and on-hold features.

Allstate Compliant

We maintain a library of over 100 on hold messages approved by Allstate to ensure you have the latest compliant content available, by state.

Automated Updates

We work with Allstate Marketing to create FEATURED PLAYLISTS which AUTOMATICALLY update to play current on hold messages through your phones.

Agency Personalized

Messages are personalized using the agency and agent names, EFS, and a custom LOCATOR message to include your address, hours, and landmarks.


Create custom playlists featuring compliant Allstate-approved messages that are personalized with your Agency name and information. Easily reorder, add, and update your messages and music with drag-n-drop actions.

Hear audio straight from AceStudio!

Allstate-Approved Content


Login or register with your Allstate email address to see pricing.

All plans include: 24/7 DIY Updates, 100+ Personalized Allstate-approved messages, Custom Business Locator, IVR Library, and Quarterly Updates plus a bonus Holiday Update.




AceOnHold is guaranteed compatible with any business-class PBX or VoIP platform that offers custom greetings, prompts, voicemals, and on-hold messaging. If you’re uncertain, feel free to use our chat or call support to verify.

Once you place your order, an ACE representative will reach out to nail down recording details and phone system information. You should be up and running within 7-10 business days.

Nothing to worry about! Just submit a change request using the “Help Me” lightbuld icon in the lower left of our website.

Before making the decision to switch phone systems, contact us so that we can confirm the new option will work with customer . The compatiblity guarantee does not apply to switching providers that do not offer custom messaging features.

The value provided by AceOnHold speaks for itself (quite literally!) and includes over 100 Allstate-approved messages personalized to your agency in both male and female, Allstate-selected voice talent. We also record a custom message that includes your address, landmark, and hours of operation.

Once recordings are in place, you have 24/7 access to produce and download as many playlist arrangements as you like. We also maintain close association with Allstate Corporate to ensure compliance for each state and maintain the most current list of eligible message content.

Absolutely! Since 2003, Ace Media has service nearly 7,000 Allstate Agents has been serving agents since 2003 and is proud to be an approved member of the Allstate Select Vendor Program.

If you have other pre-sales related questions, please chat us or give us a call at 1-800-892-9179.

Our clients say

"The Hammer Agency has been with Ace since they started in 2003. We have remained loyal customers because of their commitment to service and quality productions."
Mike Hammer
"We have used AceOnHold for many years. Our customers get to hear about our other wonderful products while they are on hold not just random music. Ace is an excellent company that offers a great way to promote our Agency!"
Jessica Harrison-Wilkins
"I’ve referred a number of business associates to Ace Media. I appreciate the way they make my business sound so professional."
Faye McKnight
"Ace Media has improved our ability to let all our clients know about what more we can do for them. It adds value to our relationships and creates interest in our many products and offerings."
Amanda Escobar

Access Allstate On-Hold Message List

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and the latest news about Ace Media Allstate-Branded Services.